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LSRF Returns and exchanges

Return Policy

We strive to develop and produce the highest quality products possible. However, if you are not 100% satisfied with your purchase, please return those items within 14 days after delivery took place. Returned shipments are on customer account. We will issue a refund less the cost of reshipping if you return the whole order. If only a part of the order is returned, we will just issue a refund. Goods must be returned “as-new” in the condition they were send and be unworn, unwashed and complete with all original packaging and tags. If you wish to purchase a different size or color, we advise you to place a new order, as some items may go quickly. 

Please make sure all returned items are well packaged. Please fill in the details on the return card inside the package. You can also find the return address on that card. Returns from outside of the Netherlands can be returned to us via a local carrier.  We recommend using a carrier that can track and insure your package as LSRF cannot be responsible for lost items.

Exchanges


We want to ensure you are happy with the product and size you’ve bought. If you need any advice on the sizing and fit of the product, please e-mail Hossel at [email protected] He will be more than happy to help you make the right choice. 

Because of the exclusivity of our collection, we cannot guarantee that exchange items will be available at the time your order is processed; a refund will be issued for the items returned and you can place a new order for the desired item or size. 

 

Faulty Goods


LSRF is proud to offer well-designed and well-made products. Unfortunately on extremely rare occasions faults may occur. If you believe your product is faulty, please contact us.

 

Contact


Please see the card provided in the package for our return shipping address. Please fill in the details on the return card for a swift and no hassle return. In case you lost the return card, please contact [email protected] for advice on how to return your item(s). 

 


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